Finding the business advantage in changing standards, episode 3

Robert Johnston, software product marketing lead at NCR Atleos, discusses changes in industry standards and how they are impacting financial institutions.

“In the original days of the ATM, customers were excited that you could get cash even when the bank was closed. Today, customers want other service as well. To do that, you have to be able to connect to other parts of the bank, so you need a different set of configuration options,” Johnston says.

Johnston evaluates standards designed for usability, security and safe design as well as—maybe you guessed it—how institutions can best prepare for ISO 20022, coming in March 2025.