New technologies continue to be introduced in the branches to enhance the customer experience—as well as to make employees’ lives easier.

The migration of transactions to self-service is continuing to accelerate in the branches, including leveraging interactive teller machines, or ITMs, says Stuart Mackinnon, chief operating officer of NCR Atleos based in Atlanta.

ITMs can do all the transactions of an ATM but also support advanced transactions, including credit card payments, bill payments, access to extended types of transactions across multiple checking accounts and account opening.

Read the full BAI Banking Strategies article here.