How banks can use self-service to support SMB customers right now

For a small and medium business (SMB) owner, the world never stops—they're always striving to deliver exceptional experiences for their customers while trying to stay profitable. During the COVID-19 pandemic, this reality has taken on a whole new meaning as SMBs face incredible pressure from suppliers, customers, government and the market.

SMBs are among the most profitable customers for financial institutions around the world. It’s essential to continue to find ways to serve these valuable customers and offer them a sense of stability.

How can financial institutions support SMBs during this time?    

Changes due to the coronavirus have made it more challenging for SMBs to conduct day-to-day banking tasks. But self-service technology can provide access to critical financial services, such as bulk coin deposit, rolled coin dispense, night safe/night drop, high capacity cash recycling ATMs and interactive teller technology.

Bulk cash deposit capabilities include:

• High capacity recyclers or night safes that allow for a quick cash deposit and ensure funds are treated securely
• Bulk coin deposits that allow real-time cash deposit if funds need to be accessed immediately

• Rolled coin dispensers so change orders are seamless, as SMBs can dispense coins as required
• Migration to remote deposit capture for check deposit eliminates the need to visit a bank branch altogether, enabling businesses or consumers to scan an image of a check on their mobile phone and send it to their bank for processing.

All of these choices allow financial institutions to support many SMB needs while minimizing personal interactions. If the customer needs more personal assistance, they can also use Interactive Teller Machines for advice and more complex transactions to #KeepCommerceRunning. See how Capital City Bank continued to deliver consistent and personalized service to their customers amidst the pandemic by implementing the ITM.

In a time of uncertainty, NCR is ready to help    

This is a complex and fast-changing series of events. We’re here to help make it simpler. NCR is committed to helping banks and credit unions of all sizes navigate the many challenges of the Covid-19 outbreak. For more information or just for an empathetic ear and ideas to help—please contact NCR.

Our banking solutions experts are in the trenches with our customers, working hard to help provide guidance, solutions and recommendations.

You can call us in the U.S. at 1-800-CALL-NCR or call outside of the U.S. at 1-937-445-1936