Communications service providers

Global managed network services

Helping you deliver a consistent, world-class customer experience in 160 countries around the globe.

Your global partner for optimized infrastructure

We partner with the leading communications service providers and systems integrators to help them expand their portfolio and extend their global reach. Our broad services portfolio and extensive multivendor expertise keep physical, virtual and cloud-based networks running at peak performance. We can help you too.

Services

Manage

Proactively manage the entire support lifecycle of the network, core infrastructure and related platforms and applications with a comprehensive set of services:

Remote services for Incident, Configuration, Performance, Capacity and Security Management
Integrated Service Desk (ISD) for automated workflow management of multiple resolver groups
Best-in-class toolsets based on open source components and ServiceNowTM ITSM, as well as integration into NCR Atleos Field Services Management platform

Deploy and maintain

Field service delivery expectations must evolve in an “always on” world where customers demand optimal network performance at all times.

Services include: site preparation, staging, IMACD (install, move, add, change, de-install), maintenance, CallOne remote coordination, end-of-service life support, transition management and account support
Engineers trained in specific Health, Safety, Security and Environmental (HSSE) standards to support industry and customer specific regulations

Design

Implementing the best network infrastructure requires careful planning and a thorough assessment of current and future requirements. Our consultative design services create a network architecture and implementation plan aligned to business and technology objectives.

For customers who need actionable insights to improve decision making, NCR Atleos offers specialty consulting engagements supporting data warehousing, advanced analytics, big data, artificial intelligence and machine learning as well as telecom storefront solutions.

Proven Success

Network Transformation through NFV

A leading US retailer ($72B) needed a partner to transform their large, legacy national network to a modernized cloud platform in order to comply with PCI compliance. With rapidly expanding stores a better technology solution was critical to business success.

NCR Atleos modernized the national network of 1800+ stores with a VNF stack including Vyatta, SilverPeak SD-WAN, and Palo Alto on HA Ciena appliances. The full solution also included

Pre-staging automation and onsite staging mix Complex transition, deployment & TTU
Integrated Service Desk (ISD)
Level 2 and 3 Technical Experts
RMM for 1800 sites and 4000+ devices
Integrate with Customer’s Managed Security Provider
Service Management

NCR Atleos delivered the solution with a 99%+ success rate and achieved the PCI compliance deadline. Our customer reduced upfront and recurring costs of their critical store network and gained flexibility and scale for new store openings.

With us by your side, you can do anything

Our ecosystems bring together the best-in-class hardware, software and services to deliver on what customers want, when they want it.

SD-WAN/SASE

Network Functions Virtualization (NFV)

Optical Networking

Cloud/Edge Computing

Wireless

LAN/WAN

Learn more about our capabilities

Field services

Extending your capabilities and delivering on your brand promise with technical expertise and global coverage.

Remote services

Proactively managing the entire support lifecycle of the network infrastructure with end-to-end remote service capabilities.

Professional services

Balancing strategic solution priorities with equipment manufacturer end-of-service-life initiatives.

We work with leading communications service providers and systems integrators to help

Get to market faster

With broad services capabilities and support for best-in-class networking technologies, we can expand your portfolio to deliver the solutions your customers demand.

Drive higher availability

Our extensive training and proven global processes enable us to resolve issues the first time, and we have the SLA track record to prove it.

Reduce cost and risk

By consolidating your global services requirements with us, you can reduce cost, administrative hassle, and risk with our mature, ITIL aligned processes and compliance with industry standards.