How Credit Union 1 executed its growth strategy

Interactive teller machines (ITMs) enable you to interface with your customers and members anytime, anywhere. They provide live, in-person advice, assistance, education and reassurance via video on demand, empowering you to move up to 95% of transactions away from the teller line to self-service.

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ITMs empower your customers and members to make deposits in cash, coins and foreign currencies, get replacement debit cards, transfer money between accounts, make payments or use their ID and signature to apply for a mortgage or insurance policy, all without having to visit the branch. Financial institutions (FIs) benefit from a more efficient utilization of tellers that can support customers in multiple locations, helping you meet your customers and members where they are and on their terms.

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Introducing ITMs requires fewer tellers in physical branches, shifting their role to advisory and freeing them to sell high-value products while remaining available for more complex transactions. A centralized remote teller location helps you keep real estate costs down.