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SAFE Federal Credit Union cuts expenses with ATMaaS
WHAT THEY NEEDED
Access to the latest banking technology without capital-intensive investments
SAFE Federal Credit Union (SAFE) faced a significant challenge common to many credit unions: keeping pace with the rapid evolution of financial technology. Unlike larger national banks with vast capital reserves, SAFE lacked the extensive resources to constantly deploy the newest innovations. This constraint threatened its ability to differentiate and effectively serve the evolving needs of its diverse member base.
Celebrating its 70th year, SAFE has grown from humble beginnings at Shaw Air Force Base in 1955 to a robust institution serving approximately 140,000 members across 19 physical branches in South Carolina. Its core philosophy, encapsulated by “family values, forward vision,” underpins every strategic decision, particularly its pursuit of improving members’ financial lives by embracing cutting-edge technology.
WHAT WE DELIVERED
Comprehensive ATM management through ATM as a Service
NCR Atleos ATM as a Service (ATMaaS) delivered a fundamental shift in SAFE’s approach to technology acquisition and member engagement. By moving from a capital-intensive ownership model to a flexible service model, SAFE transformed its financial and operational agility.
“Through ATM as a Service, NCR Atleos has not only accelerated our progress but also freed up both financial and human resources, allowing us to focus on other priorities. We lacked both the capital to rapidly deploy the technology and specialized expertise to fully leverage its value. To put it simply, we couldn’t have achieved this without NCR Atleos.” – Keith Troup, executive vice president and chief operating officer, SAFE Federal Credit Union
WHAT HAPPENED NEXT
Reduced costs, improved security and better value for members
Its partnership with NCR Atleos has transformed SAFE’s previously unpredictable ATM channel costs into an easy-to-forecast monthly expense, eliminating the unknowns often associated with large expenditures. This enables SAFE to be more accurate with budgeting and long-term strategic financial planning.
Security in financial services is not a static challenge but a continuous, evolving arms race against increasingly sophisticated threats. ATMaaS has shifted a significant portion of this complex burden to NCR Atleos, allowing SAFE to benefit from specialized, up-to-date security measures and threat intelligence without having to build and maintain that extensive expertise internally.
SAFE’s relationship with NCR Atleos underscores the imperative for the broader financial services industry to embrace innovative partnership models to remain competitive, relevant and resilient in the face of continuous change.
