NCR and Bank of New Zealand win prestigious IT award for Predictive Services
Unique ATM solution for Bank of New Zealand that helps anticipate ATM failures scores technology award hat trick for NCR
Duluth, Ga. - NCR Corporation (NYSE: NCR) and Bank of New Zealand have jointly won the highly coveted ‘Best ATM Installation and Management Project’ at the Asian Banker 2012 Technology Implementation Awards.
This is the third consecutive win for NCR and is particularly significant because the award category has only been won four times since the program began in 2006.
The achievement recognizes Bank of New Zealand’s world-first deployment by a financial institution of NCR Predictive Services, a unique technology that anticipates ATM failures before they occur and proactively schedules fixes to maximize uptime.
As a result, BNZ has reduced the downtime of its ATMs by a third and is now achieving network availability of nearly 99 percent, translating into an extra 20,000 hours of ATM uptime across the BNZ network.
Paul Johnson, BNZ channel manager, ATM and self-service, recognizes the value the technology has brought to the bank and to its customers. “NCR Predictive Services is one of the best innovations I’ve seen in the last fifteen years. It’s a game-changer. It has enabled BNZ to establish a strong competitive edge through a superior customer experience.”
More than 40 percent of alerts from BNZ’s ATM network are now predictive, meaning an engineer arrives to fix a fault before it has actually occurred. Previously ATMs would only send alerts after failure and it could be up to four hours before an engineer brought it back into service.
Steve Culhane, Asia Pacific vice president, NCR Services, said, “To win the Asian Banker IT award three years in a row is an incredible achievement and one NCR is very proud of. It recognises the strength and uniqueness of the technologies that have made NCR the undisputed leader in ATMs and financial self-service for more than quarter of a century.
“It is also testament to the innovative culture of BNZ and our other winning partners in Asia Pacific that have pioneered these technologies in order to serve their customers better.”
In previous years NCR won The Asian Banker’s ‘Best ATM Installation and Management Project’ award with:
2011: Westpac New Zealand for its unique ‘Smart ATM’, an NCR SelfServ™ ATM that accepts envelope-free deposits of cash, cheques and coins (and bulk deposit bags) in a single transaction.
2010: HDFC Bank (India) for its implementation of NCR APTRA™ eMarketing, a cross-channel marketing tool that delivers consistent, personalised promotions across the ATM, online, email and call centre channels.
About The Asian BankerThe Asian Banker is the foremost provider of strategic business intelligence on the financial services industry in the Asia Pacific and Middle East regions. The organization has offices in Singapore, Kuala Lumpur, Beijing and Dubai as well as representatives in Shanghai, London and New York. With a business that revolves around publications, research services, training and forums, the organization is highly regarded in the financial services community for its incisive and independent commentaries on developments in the industry. The company’s website is www.theasianbanker.com
About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other countries.
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Rakesh Aulaya NCR Corporation +91 – 22 – 6195 4583 (ph)rakesh.aulaya@ncr.com