News release
Banking

NCR Atleos Unveils Comprehensive Paper on Optimizing ATM Operations Through ATM as a Service (ATMaaS)

March 18, 2025
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https://ncratleos.com/news/ncr-atleos-unveils-comprehensive-paper-on-optimizing-atm-operations-through-atm-as-a-service-atmaas

ATLANTA -- NCR Atleos Corporation (NYSE: NATL) (“Atleos”), a leader in expanding self-service financial access for financial institutions, retailers and consumers, today announced the release of a groundbreaking paper that explores how financial institutions can optimize their ATM operations through various management models, with a particular focus on ATM as a Service (ATMaaS).

This paper, sponsored by NCR Atleos and conducted by Datos Insights, is based on extensive interviews with global retail banks and credit unions, consumer surveys, and industry research.

The evolution of ATM management is reaching a critical inflection point. While ATMs remain a vital channel for financial institutions, the increasing complexity of technology, security requirements, and customer expectations is forcing financial institutions to re-evaluate their operating models. This paper provides a framework, the ATM Continuum Index, which banks and credit unions may use to analyze their ATM operations and create a roadmap. Success in ATM management will depend on finding the right balance between control and efficiency, while ensuring the channel continues to evolve with changing customer needs and technological capabilities.

"ATM networks remain a crucial component of financial institutions' channel strategies even in an increasingly digital world,” said Stuart Mackinnon, COO of NCR Atleos. “Financial institutions must ensure their chosen approach — whether through traditional management, hybrid models or full ATMaaS adoption — aligns with their broader strategic objectives and operational realities.”

"The findings of this paper underscore the importance of a tailored approach to ATM management,” said Tom Hutchings, Head of RBR Data Services for Datos Insights. “Financial institutions can significantly benefit from the flexibility and advanced capabilities offered by ATMaaS, ensuring they remain competitive in an increasingly digital world."

More detailed findings in the paper include:

  • ATMaaS Addresses a Growing Need: The complexity of ATM technology, especially in authentication systems and security requirements, necessitates specialized expertise. ATMaaS provides access to technical specialists, staying current with innovations while managing implementation risks.
  • A Continuum of Service Exists: ATM management ranges from traditional in-house operations to fully outsourced ATMaaS models. The research identifies four distinct stops along this continuum: traditional do-it-yourself, managed services, advanced services, and full ATMaaS.
  • Benefits Beyond Cost Savings: Financial institutions adopting ATMaaS can achieve significant benefits beyond direct cost savings, including enhanced operational stability, improved data analytics capabilities, optimized network efficiency, and the ability to reallocate resources to strengthen digital banking initiatives.
  • Every FI is Unique: Case studies from leading institutions demonstrate that successful ATM strategies can take multiple forms, tailored to each institution's unique needs and partnerships.
  • ATM Continuum Index: This tool assists financial institutions in aligning their strategy with the appropriate ATM management model, considering factors such as contract renewal cycles, hardware refresh needs, regulatory requirements, and strategic priorities.

For more information and to access the full paper, please visit: https://www.ncratleos.com/solutions/datos

About Atleos

Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.

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‍Media Contact
Scott Sykes
NCR Atleos
scott.sykes@ncratleos.com