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Unmatched network management
With increased focus on digital transformation and cloud adoption, efficient network infrastructure management is crucial to ensure speed and service quality. Managed field services ensure that every aspect of your business is ready to maximize this new digital world. From surveys and deployment to on-site maintenance, we've got it all covered for you.
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Expertise, agility and global reach
services first-line resolution
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Global Field Services: Delivering exceptional network infrastructure worldwide
Site assessment and preparation
Provisioning, surveys, audits and inventory management to make sites 100% ready for installations.
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Site assessment and preparation
Provisioning, surveys, audits and inventory management to make sites 100% ready for installations.
Staging
Minimize failures and reduce installation time with components assembly, system software loading, site-specific requirements configuration and general system testing.
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Staging
Minimize failures and reduce installation time with components assembly, system software loading, site-specific requirements configuration and general system testing.
Install, move, add, change, de-install (IMAC)
End-to-end deployment capabilities to drive faster installations with minimal disruption.
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Install, move, add, change, de-install (IMAC)
End-to-end deployment capabilities to drive faster installations with minimal disruption.
Maintenance
Global onsite, labor-only and full-solution service options for hundreds of OEMs, enhanced with proactive monitoring and managed services.
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Maintenance
Global onsite, labor-only and full-solution service options for hundreds of OEMs, enhanced with proactive monitoring and managed services.
Enhanced account support
Using ITIL best practices, our service managers ensure performance, reporting and continuous improvement.
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Enhanced account support
Using ITIL best practices, our service managers ensure performance, reporting and continuous improvement.
End-of-service life
Improve your ROI and extend the life of your devices with technical maintenance support and device replacement.
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End-of-service life
Improve your ROI and extend the life of your devices with technical maintenance support and device replacement.
Transition management (TM)
For complex projects, TMs use proven methods and best practices to reduce risk and ensure smooth service handover.
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Transition management (TM)
For complex projects, TMs use proven methods and best practices to reduce risk and ensure smooth service handover.
Global Call Management (CallOne)
Dedicated help desk for global field services, integrated with our remote services for end-to-end coordination of field activities.
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Global Call Management (CallOne)
Dedicated help desk for global field services, integrated with our remote services for end-to-end coordination of field activities.
Project management
Single point of contact and accountability to coordinate installs or complex deployments for on-time and on-budget projects.
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Project management
Single point of contact and accountability to coordinate installs or complex deployments for on-time and on-budget projects.
Security protocols
EH&S and PMO provide proven processes for site management, scheduling and strict entry/exit security access protocols.
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Security protocols
EH&S and PMO provide proven processes for site management, scheduling and strict entry/exit security access protocols.
Optimize network performance with NCR Atleos for a competitive advantage
Scalability and expertise
to manage complex and high-volume projects across the globe, industries and environments.
Multi-tech experience
access to advanced specialists across key technology areas (WAN/LAN, wireless, SD-WAN, SASE, optical and edge computing).
Best practices and certifications
based on Environmental Health and Safety standards and government regulations, with industry-recognized certifications.
Reduced risk
through mature, ITIL-aligned processes and defined escalation procedures.
Global training centers
to continuously train and certify the team in new technologies.
Comprehensive business continuity
plans covering emergency response/recovery, service/customer care centers, supply chain management, etc.
Why NCR Atleos?
World-class customer experience rating from clients across the globe for high-quality and skilled engineering workforce.
Automated engineer assignments and part dispatch based on location, skills and stock levels.
Our global experts and partner network ensure that consistent, high-quality support is never compromised.
Engineers trained in EH&S standards and regulations ensure best practices and compliance.