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T&T Field Services
Field services

Efficient network infrastructure management for optimal coverage

Unlock the full potential of your network with our expert field services for increased efficiency and expanded coverage as you scale—today and tomorrow!

10K

Service professionals

160+

Countries of operation

100+

Technology brands supported

2.5M+

Multivendor devices supported

Unmatched network management

With increased focus on digital transformation and cloud adoption, efficient network infrastructure management is crucial to ensure speed and service quality. Managed field services ensure that every aspect of your business is ready to maximize this new digital world. From surveys and deployment to on-site maintenance, we've got it all covered for you.

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Expertise, agility and global reach

99%
Customer-defined SLA attainment
95%
Level 1 remoteservices first-line resolution
93%
On-time parts arrival
99%
On-budget

Global Field services: Delivering exceptional network infrastructure worldwide

Site assessment and preparation

Provisioning, surveys, audits and inventory management to make sites 100% ready for installations.

Staging

Minimize failures and reduce installation time with components assembly, system software loading, site-specific requirements configuration and general system testing.

Install, move, add, change, de-install (IMAC)

End-to-end deployment capabilities to drive faster installations with minimal disruption.

Maintenance

Global onsite, labor-only and full-solution service options for hundreds of OEMs, enhanced with proactive monitoring and managed services.

Enhanced account support

Using ITIL best practices, our service managers ensure performance, reporting and continuous improvement.

End-of-service life

Improve your ROI and extend the life of your devices with technical maintenance support and device replacement.

Transition management (TM)

For complex projects, TMs use proven methods and best practices to reduce risk and ensure smooth service handover.

Global call management (CallOne)

Dedicated help desk for global field services, integrated with our remote services for end-to-end coordination of field activities.

Project management

Single point of contact and accountability to coordinate installs or complex deployments for on-time and on-budget projects.

Security protocols

EH&S and PMO provide proven processes for site management, scheduling and strict entry/exit security access protocols.

Optimize network performance for a competitive advantage

Scalability and expertise

to manage complex and high-volume projects across the globe, industries and environments.

Multi-tech experience

access to advanced specialists across key technology areas (WAN/LAN, wireless, SD-WAN, SASE, optical and edge computing).

Best practices and certifications

based on Environmental Health and Safety standards and government regulations, with industry-recognized certifications.

Reduced risk

through mature, ITIL-aligned processes and defined escalation procedures.

Global training centers

to continuously train and certify the team in new technologies.

Comprehensive business continuity

plans covering emergency response/recovery, service/customer care centers, supply chain management, etc.

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Why NCR Atleos?

World-class customer service
World-class customer service

World-class customer experience rating from clients across the globe for high-quality and skilled engineering workforce.

AI-enabled dispatch platform
AI-enabled dispatch platform

Automated engineer assignments and part dispatch based on location, skills and stock levels.

Global reach
Global reach

Our global experts and partner network ensure that consistent, high-quality support is never compromised.

Environmental health & safety standards (EH&S)
Environmental health & safety standards (EH&S)

Engineers trained in EH&S standards and regulations ensure best practices and compliance.