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Comprehensive Remote Services
As hybrid work and multi-cloud platforms fuel digital transformation, the complexity of IT infrastructure management is also increasing. Managing your network effectively is essential for maintaining your IT infrastructure and addressing issues before they impact your business. Monitoring your technology with a remote services partner with the expertise and credentials that align with your strategic goals is vital to the success of your business.
3,000
technical support professionals
20
technology OEMs supported
24/7/365
SPOC
25
languages spoken
End-to-end expertise
Remote Services portfolio
Design and consultancy
Delivers remote professional services from our global delivery centers
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Design and consultancy
Delivers remote professional services from our global delivery centers
Remote Build
Complete project-based and transactional services—build, deploy, TTU, LAN migration, MACD
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Remote Build
Complete project-based and transactional services—build, deploy, TTU, LAN migration, MACD
Integrated Service Desk
Overlay single point of contact and service engagement management
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Integrated Service Desk
Overlay single point of contact and service engagement management
Remote Monitoring & Management
Day 2 state of health and performance monitoring, fault resolution and change management
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Remote Monitoring & Management
Day 2 state of health and performance monitoring, fault resolution and change management
Help Desk
Dynamic Tier 1 and 2 reactive support services, custom-built to meet the unique demands of you and your customers
Help Desk
Dynamic Tier 1 and 2 reactive support services, custom-built to meet the unique demands of you and your customers
Global Call Management
Provides end-to-end field services engagement coordination
Global Call Management
Provides end-to-end field services engagement coordination
Optimize network performance with NCR Atleos for a competitive advantage
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Global reach and breadth
for 24/7 global monitoring, management, support and remediation
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Enabling near-real-time dashboards
that visualize the availability of your network infrastructure via our customer portal
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Process & platform integration
via eBonding, supporting remote and onsite services
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Multivendor support
such as Cisco®, Juniper Networks®, Ciena®, VMware by Broadcom®, HPE Aruba®, Silver Peak® and others
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Leveraging best in-class toolsets
with our own monitoring, reporting and Automation Suite and ServiceNow® ITSM
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Integrated end-to-end services
spanning design, deployment and Day 2 remote managed services, supported by our global team of field engineers
Why NCR Atleos?
World-class customer experience rating from clients across the globe for high-quality and skilled engineering workforce.
Automated engineer assignments and part dispatch based on location, skills and stock levels.
Our global experts and partner network ensure that consistent, high-quality support is never compromised.
Engineers trained in EH&S standards and regulations ensure best practices and compliance.