Remote services reimagined: comprehensive, connected and customer-centric
Ensure optimal network performance and reliability with our end-to-end lifecycle support services.
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3000
technical support professionals
20
technology OEMs supported
24/7/365
SPOC
25
languages spoken
Comprehensive Remote services
As hybrid work and multi-cloud platforms fuel digital transformation, the complexity of IT infrastructure management is also increasing. Managing your network effectively is essential for maintaining your IT infrastructure and addressing issues before they impact your business. Monitoring your technology with a remote services partner with the expertise and credentials that align with your strategic goals is vital to the success of your business.
End-to-end expertise
Remote service portfolio
Design and consultancy
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Remote build
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Integrated service desk
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Remote monitoring & management
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Help desk
Global call management
Optimize network performance for a competitive advantage
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Global reach and breadth
for 24/7 global monitoring, management, support and remediation
Enabling near-real-time dashboards
that visualize the availability of your network infrastructure via our customer portal
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Process & platform integration
via eBonding, supporting remote and onsite services
Multivendor support
We work with organizations to fund opportunities that have a real impact and delsuch as Cisco®, Juniper Networks®, Ciena®, VMware by Broadcom®, HPE Aruba®, Silver Peak® and othersiver measurable outcomes.
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Leveraging best in-class toolsets
with our own monitoring, reporting and Automation Suite and ServiceNow® ITSM
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Integrate end-to-end services
spanning design, deployment and Day 2 remote managed services, supported by our global team of field engineers
Why NCR Atleos?
World-class customer experience rating from clients across the globe for high-quality and skilled engineering workforce.
Automated engineer assignments and part dispatch based on location, skills and stock levels.
Our global experts and partner network ensure that consistent, high-quality support is never compromised.
Engineers trained in EH&S standards and regulations ensure best practices and compliance.