NCR ATleos Corporation

Accounts Payable

Suppliers can submit online queries on matters pertinent to payment issues and supplier set up information, i.e. bank account numbers and contact information.

Get AP support online

In order to better serve your needs, NCR is implementing a new method to allow suppliers to interact with the payables organization online. iSupplier Portal - The iSupplier Portal tool enables you to view invoice status and payment details, and to send invoices electronically into your Accounts Payable system.

If you still need to contact Accounts Payable regarding change of address or additional payment inquiry, please submit a request online. .Accounts Payable Help Desk - In case of overdue invoice questions or issues you may contact the Accounts Payable help desk. Email and Phone calls will be responded to within 48 business hours.

FAQs

Q: My invoice has an "on hold" status. What should I do about it?

Price

Unit price for any matched distribution on the invoice is more than the PO

Validate Price Issues with Requestor* of PO. Contact information is found in the Purchase Order.

Qty Received

Quantity billed is more than quantity received

Validate Quantity Issues with Requestor* of PO. Items or service may have not been receipted. Contact information is found in the Purchase Order.

Qty Ordered

Quantity billed is more than quantity ordered

Validate Quantity Issues with Requestor* of PO. Contact information is found in the Purchase Order.

Manual

Invoice requires approval and coding from the requestor of the goods/services

No Action Necessary. Requestor*/buyer needs to approve invoice.

Distribution Hold

Invoice not fully distributed - generally links in with the manual hold

No Action Necessary. Requestor*/buyer needs to approve invoice.

Tax Variance

Invoice tax code value is not equal to the purchase order tax code

No Action Necessary. NCR Accounts Payable team performs weekly validation and releases hold.

Miscellaneous

Invoice added with miscellaneous amount by supplier

No Action Necessary. Requestor* of PO needs to approve these charges by contacting Accounts Payable or supplier

Freight

Invoice added with freight outside of PO by supplier

No Action Necessary. Requestor* of PO needs to approve these charges by contacting Accounts Payable or supplier

*NCR Service Parts (Peachtree City) suppliers should contact buyer.

Q: A payment is registered in Portal but I have not received funds - where do I check?

Q: How do I get setup to receive payments electronically instead of a check?

Q: How can I obtain remittance details?

A: You can query it in iSupplier Portal or you can receive an e-mail containing the remittance details for the next time payments are made. To request iSupplier Portal access, please read instructions on how to register. To receive automated remittance details via e-mail for future payments, please complete the Payables Online Template stating what is being requested in the “Query/Issue/Update” section.