Your global partner for hardware support and field services
Extend your reach and deliver the highest availability to your global customers. We offer managed services to augment your ability to cater to your customers' demands of high-performing networks. We support you by partnering with communication service providers and system integrators for a smooth expansion and reach.
Services
Manage
NCR Atleos remote monitoring and help desk services act as an extension to your business.
- Our help desk services support end-users and provide troubleshooting and escalation management aligned to your business processes and tools.
- Best-in-class toolsets based on open source components and ServiceNowTM ITSM, as well as integration into NCR Atleos Field Services Management platform
Deploy and maintain
Field service delivery expectations must evolve in an “always on” world where customers demand optimal network performance at all times. With global logistics, deployment and on-site maintenance capabilities, we can support your solutions consistently and deliver on your brand promise all around the world.
- Services include: site preparation, staging, IMACD (install, move, add, change, de-install), maintenance, CallOne remote coordination, end-of-service life support, transition management and account support
- Engineers trained in specific Health, Safety, Security and Environmental (HSSE) standards to support industry and customer specific regulations
Design
Implementing the best network infrastructure requires careful planning and a thorough assessment of current and future requirements. Our consultative design services create a network architecture and implementation plan aligned to business and technology objectives.
With us by your side, you can do anything
Our ecosystems bring together the best-in-class hardware, software and services to deliver on what customers want, when they want it.
SD-WAN/SASE
Network Functions
Virtualization (NFV)
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Optical Networking
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Cloud/Edge Computing
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Wireless
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LAN/WAN
Leading Global Optical Services Partner
A global supplier of telecommunications networking equipment, software, and services relied on a large patchwork of providers creating no partnership, lack of consistent delivery experience and limited ability to drive strategic improvements in capabilities and service levels.
NCR Atleos services included
- Multiple optical networking platforms including fiber optic installs for 3K+ PoP sites
- Field maintenance for 27K+ devices in 45+ countries
- Deployment services including site surveys, equipment cabling and installation
- Professional Services for optical commissioning, test & turn-up
- Help Desk Services for 12K+ requests per month via voice, web and email
As a result, the customer was able to reduce supplier base from 100+ to a few strategic partners. They increased attach rate, expanded service offerings into new countries and markets to drive services growth.
We work with leading communications service providers and systems integrators to help
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Drive higher availability
Our extensive training and proven global processes enable us to resolve issues the first time, and we have the SLA track record to prove it.
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Reduce cost and risk
By consolidating your global services requirements with us, you can reduce cost, administrative hassle and risk with our mature, ITIL aligned processes and compliance with industry standards.
Extend your global reach
With coverage in 160 countries and a network of Service Operations Centers, we deliver a consistent experience to your customers around the globe.
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